FAQ

Do I have to have a reservation to use the aerial park?
A reservation is required so that we can efficiently manage the aerial park operations.  Without a reservation we cannot guarantee that we will be able to accommodate your needs.  Reservations must be made with 24 hours confirmed notice.

Does an adult need to accompany my child in the children’s park?
It is mandatory to accompany a child under 14 years of age in the children’s park.

What is your cancellation and refund policy?
A copy of our general cancellation policy is available on pdf

What is your policy on additions to a reservation?
If you would like to add participants to join your group, please note that we will make our best to accommodate your request. We have to respect the limit of people per departure. Security and exceptional client service are our priorities!

I reserved for the aerial park in the morning, but it is raining outside.  Should I still go?
All activities take place rain or shine with the exception of heavy rain or storms. Chutes Coulonge reserves the right to determine if the activities will take place or be cancelled.  In case of a cancellation by Chutes Coulonge, we will attempt to notify all reserved contacts; however, we suggest that you call the site if you have any questions. If Chutes Coulonge cancels the activities, clients will be reimbursed.

What happens if there is a thunderstorm while we are using the aerial park?
In our experience, a thunderstorm never lasts long.  If it does not appear that the storm will pass, we will issue rain-checks for a future return visit. THERE ARE NO CASH REFUNDS.

What is the minimum height requirement for the aerial park?
Children’s course: Minimum 1.10 m (3ft 7’)
Adult course: Minimum 1.46 m (4ft 10’)

Children must be able to understand the warning signs which require them to attach their clasps to the safety line at all times, and have the motor skills to do so.  Children 1.46 m (4ft10’) tall are allowed to take the adult trails, but must be accompanied by an adult.

What should I wear if I am using the installation?
Please wear appropriate outdoor attire, closed toe running shoes, long hair must be pulled back.  Please note the aerial park takes place in pine trees and therefore the gum of the tree can end up on clothing and hands.  We are not responsible for damage to your clothing. 

Can I stop to eat a picnic and return to the activities after a break?
You can stop for water or for a five-minute break, but the course must be completed within the equipment rental period.

If you have a morning activity, you may picnic at our location after your activities and for those doing afternoon activities we invite you to arrive early and have lunch prior to your departure.

Can I stop my activity at any time?
You can stop at any time. There are exit areas between each trail. If you decide to stop completely, there is no refund.

 

9 Zip series | Giant Canyon zip lines | Obstacle Course |VIA Ferrata

 

9 Zip Series

Consists of 9 zip lines in the trees over land. These zip lines are designed to offer a smooth progression and a certain level of challenge. It is perfect for beginners and for repeat users. There are 3 ladders to be climbed during the activity to reach a total height of approximately 40 feet. Zip lines lengths vary between 20 and 60 feet.

 

Giant Canyon zip lines

Consist of 2 giant zip lines (260 meters and 100 meters) above white water rapids located in the magnificent canyon of the Coulonge River. This breathtaking activity will provide you with the ultimate zip lining experience. It’s a must! There is a short ladder to descend to access the launch platform and a short walk in the woods to access the second giant zip. Minimum effort, maximum fun! It is recommended for beginners to start with our 9 zip series to get warmed up before doing these zips.

 

Obstacle Course

Consists of our newly built adult obstacle course located up in the trees. Over 20 obstacles such as; rope bridge, monkey bridge, zip lines, ladders and more will provide you with a perfect dose of adventure and challenge. It’s a great way to keep in shape with family and friends.

VIA Ferrata

This rare activity is the only of its kind in the region and one of the few in Canada. Located in the Canyon of the Coulonge River, it consists of a climb/walk on a distance of over 500 meters along the canyon’s rock face, using cables and anchor points to help you progress along the way. It’s like mountain climbing without the skills being required. You must cross 2 exciting tight rope bridges over water to enter and exit the Via Ferrata. This very unique and safe activity will leave you stunned at the beauty of our site and thrilled with adventure. Participants must be in good physical condition to do this activity. It is perfect for groups such as the Military, Cadets, Scouts and schools. It is also the ideal bonding activity for families or friends. Highly recommended!!!

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This is truly a thrilling adventure experience!